Some devices are being identified as “Unknown SNMP Device”. What can I do?

JDisc Discovery detects many SNMP based devices, but there are permanently new devices being released by different vendors. When there are major changes for current models or new vendors, then we need to implement the device support explicitly. We do that at no cost for our customers and the effort is usually very limited.

However, we need your support. We need a SNMP walk in a special format for the unknown devices. Once we have the SNMP walk, we can import the walk file into a SNMP simulator within our labs. This enables our development team to simulate your device within our network.

Download our SNMP Walk product in order to create the SNMP v1 walks in the required format. Submit the SNMP walk file to our support mail address support@jdisc.com.

When using SNMPv3, we recommend to download netsnmp and install it on your JDisc Discovery server and then

snmpwalk -O n -v 3 -a MD5 -A <auth-pwd> -u <user> -x DES -X <priv-pwd> <ip> .1

Usually within one or two weeks, we release a new build that includes the new devices.