JDisc Discovery does not get details for my computer. What can I do?

There are many things that can prevent JDisc Discovery from getting proper device details. Misconfigured user accounts or passwords, firewalls, or disabled protocols can for instance impact discovery results.

Therefore, JDisc Discovery features many built in troubleshooting technologies, starting from simple reports and leading up to a rule based analysis of possible problems and a quality meter. JDisc Discovery specializes in getting access problems identified and fixed as quickly as possible.

Refer to the “Discovery Scenarios” and “Troubleshooting” in our user manual.

If nothing helps, simply generate a Device Support ZIP file (refer to support video) and sent it to our support.