I am getting installation error 2738. What can I do?

Question

admin · Accepted Answer

For some reason there are problems with an unregistered vbscript.dll on some Windows systems. This leads to installation error 2738 when the installation procedure tries to run VisualBasic scripts to configure the application. JDisc Discovery makes use of VisualBasic scripts to configure the software.

First, check that the vbscript.dll is not registered:

Make sure that vbscript.dll is not registered in HKEY_CURRENT_USER (HKCU) by checking the following registry key:
HKCUSOFTWAREClassesCLSID{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}.

Remove this key, if it exists in HKEY_CURRENT_USER.

Secondly, re-register DLL vbscript.dll:

Start a command prompt in Administrator mode (Start/All Programs/Accessories/ right click on Command prompt, select “Run as Administrator”)
cd %systemroot%system32
regsvr32 vbscript.dll (you should see a dialog stating that the registration succeeded)
Try re-installing JDisc Discovery

Start a command prompt in Administrator mode (Start/All Programs/Accessories/ right click on Command prompt, select “Run as Administrator”)
cd %systemroot%system32
regsvr32 vbscript.dll (you should see a dialog stating that the registration succeeded)
Try re-installing JDisc Discovery